Refund and Returns Policy
At HerbMedi.in, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we offer a straightforward refund and returns policy to ensure your experience with us is positive.
Returns
If you are not entirely satisfied with your purchase, we're here to help. Our return policy allows you to return products within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Return an Item
To return an item, please follow these steps:
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Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
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Prepare Your Package: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
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Ship Your Return: Send your package to the following address:
Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order number and details of the product issue. We will guide you through the exchange process.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
Email: [email protected]